Duty Manager

5 - 8 Years

Job Description

* Ensures guests have a smooth running stay at the hotel

* Organises the customer welcome and care provided by his/her team.

* Supervises the work of the receptionists on his/her team.

* Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to foster loyalty

* Takes into account and anticipates guests' needs

* Handles any guest complaints that cannot be settled directly by team members and provides a rapid solution.

* Ensures that the pricing policy and internal audit procedures are duly applied.

* Ensures that information is passed on to other departments as necessary (floor staff, technical team etc) and to the other members of the department.

* Keeps track of the standard of services delivered, based on guest comments and quality audits.

* Check outstanding of in-house guests on a daily basis.

Salary: Not Disclosed by Recruiter

Industry:Travel / Hotels / Restaurants / Airlines / Railways

Functional Area:Hotels, Restaurants

Role Category:Front Office/Customer Care

Role:Lobby/Duty Manager


Desired Candidate Profile

Please refer to the Job description above


UG:Diploma - Any Specialization, Hotel Management, B.Sc - Hospitality and Hotel Management

PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Fort JadhavGADH

Fort JadhavGADH

Take a journey through 300 years of history and experience the grandiose of the Maratha regime at the Fort Jadhavgadh Hotel and Resort - Maharashtra's only Fort Heritage hotel and best resorts near Pune.
Located just 22 kilometers from Pune Mumbai, Fort Jadhavgadh, resort in Pune and in Mumbai an ideal weekend getaway and a great destination for hosting corporate events. And if you are wishing for an enchanting royal wedding, we are sure to make your fantasy come true with this resort in Pune.
View Contact Details+

Recruiter Name:Sanjay Jagtap

Contact Company:Fort JadhavGADH


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